Refund & Cancellation Policy

Order Cancellations Because our products are made-to-order and perishable, strict time limits apply to cancellations: * Before Preparation: You may cancel your order for a full refund if the kitchen has not yet accepted and started preparing your food. * During/After Preparation: Once an order status changes to "Preparing," the ingredients have been committed. We cannot accept cancellations or issue refunds from this point forward. Refunds and Order Issues We do not accept physical returns of food items. However, we are committed to food quality and accuracy. You may be eligible for a refund, partial refund, or discount voucher under the following circumstances: * Missing Items: If an item is missing from your delivered order, we will issue a refund for the missing item to your original payment method, or provide a voucher for your next order. * Incorrect or Damaged Orders: If you receive the wrong item or the food is severely damaged during transit, please contact us within 30 minutes of delivery with a clear photo of the item. Delivery Failures Our logistics partners will attempt to contact you upon arrival. If the rider cannot reach you at the provided phone number or address within 10 minutes of arrival, the order will be marked as a "No-Show." Because the food cannot be resold, No-Show orders are not eligible for a refund.